News

To Recession or Not to Recession? That Is the Question.

With Apologies to Shakespeare

The title of this article is both bad Shakespeare and bad grammar, but nevertheless, it is the question on the minds of U.S. consumers, small business owners and politicians: Are we in a recession or not? And what can retailers do, whatever we call the current economic environment?

You will get different answers to the question, “Are we in a recession?” depending on who you ask. The answer may be moot when costs are rising due to record-high fuel prices and container shipping costs increasing by a factor of 10 or more from two years ago. Those factors alone will impact retailers both large and small, whether it’s defined as a recession or not.

A recent survey of 133 CEOs found that the majority believe the Federal Reserve’s plan to raise interest rates to curb inflation will spark a recession, but they think it will be mild. Some, like Elon Musk of Tesla and SpaceX, believe we are already in a recession. On the other hand, Best Buy CEO Corie Barry sees an economic slowdown, but not a full-on recession.

Some point to the technical definition of a recession as two quarters of negative GDP growth, which is what we have just seen, but Biden administration officials insist we are not in a recession. When all is said and done, does it really matter if we are technically in a recession?

Marcus Sheridan, of River Pools and Spas, writes that small businesses are more nimble than larger ones – like a David among Goliaths – and so can respond more quickly. He says the economic crisis of 2007-2009 was “a truly formative one in my own development as a businessman and leader,” but no two economic downturns are the same.

Sheridan advises “seeing opportunity in every challenge.” Economic downturns are inevitable and a natural part of the business cycle. While you can’t control the economy, you can prepare during the good times, knowing the good times won’t last forever.

Transparency is important, Sheridan adds, and small retailers have an advantage over larger businesses with big bureaucracies. If owners and managers are transparent with employees about the status of the business, they will be more likely to be understanding and cooperative when changes are necessary to deal with a shifting economic environment.

Despite recession talk, the largest mall owner in the U.S., Simon Property Group, says in a CNBC report that mall and outlet center occupancy has increased from 91.8% June 30, 2021 to 93.9% as of June 30 of this year. “Even with with what’s going on in the world, we really haven’t seen anyone back out of deals,” Simon Property Chief Executive Officer David Simon said.

Photo by Photo by Brett Sayles, Pexels

Oatmeal Studios Refreshes their Wholesale Site

Oatmeal Studios’ (opens in a new tab) wholesale site has a new look.  Oatmeal Studios has been in the business of making people laugh for more than 40 years! What started in Rochester Vermont back in 1978 when artist Helene Lehrer created simple silkscreen cards featuring her pet rabbit Oatmeal has grown into one of the top humorous greeting card companies in the world.

Signs Show Sourcing Shift From China to Mexico

The problems with the supply chain may benefit Mexico, according to an article by Forbes (opens in a new tab) magazine. What could this mean for retailers?

With shipping from China becoming more expensive by a factor of 10 or more (as we referenced here (opens in a new tab)), wholesale vendors, manufacturers and importers are looking closer to home and Mexico seems like a good option. According to Forbes: “Fed up with astronomical container costs, having their goods stuck in L.A.’s ports, ships stuck sideways down the Suez Canal or endlessly disrupted by fresh Asian Covid lockdowns, manufacturing is shifting closer to consumer markets.”

Toymaker Mattel recently announced a $50 million investment to expand its plant in Monterrey, Nuevo Leon, Mexico. This expansion will make it the company’s largest plant, passing manufacturing facilities in China, Vietnam and Malaysia. Mattel also closed two Asian factories in 2019.

Other industries as diverse as fashion and auto parts are affected as well. Other countries which may benefit from the shift away from East Asia include Turkey, North Africa and Central and Eastern Europe.

Before Christmas, the situation at Los Angeles’ port got so bad President Biden brought together large retailers and union leaders to get more trucks in and goods out. Meanwhile major retailers Costco and Walmart chartered their own planes to keep their stores stocked.

With shipping costs from China skyrocketing, if smaller vendors follow Mattel’s lead and invest closer to home, the cost of inventory could be eased and supply increased, but finding new sources takes time.
Photo by Pixabay

If It’s Summer, It Must Be Showtime!

Semi-Annual Trade Show Issue of Gift & Home Retailer News

Betsy Drake: See What's New

It’s trade show season and many OmegaNet/CAMEO EZ© vendors will be exhibiting at various shows. Thirty vendors are also exhibiting in OmegaNet’s Virtual Summer Trade Show at giftshowspecials.com (opens in a new tab).

Christine of Christina's WorldChristine of Christina’s World

The following vendors will be at the Atlanta show July 12-18 (temporaries 13th-17th).

The art of Betsy Drake (opens in a new tab) will be seen in Bldg. 2, 9th floor, “The Gardens” – space A-12. Their textile lines are available on aprons, towels, pillow, wall hangings and MUCH more.

You can “meet the artist”—Christine of Christina’s World (opens in a new tab) —in the Whitehurst showroom, 20-E23. Christina’s World is a very prolific glass Christmas ornament line. Dozens of Show Specials are being offered.

Malden, (opens in a new tab) industry leader in photo frames for three generations, will be in Atlanta, Bldg. 2 #1305, plus Dallas June 22-25, Cathy & Co. #1600, and Las Vegas July 30-Aug. 3, CMA Ste. C691.

Malden FramesMalden Frames
Sunset Vista Designs

Sunset Vista Designs (opens in a new tab) garden art will be exhibiting in Bldg. 2 #1336B, #1355A. Sunset Vista will also be in Las Vegas July 24-28, CMA Suite #C691, and Minneapolis July 29-Aug. 2, BPA Sales, #465 Green. They have several good Show Specials. Go to giftshowspecials.com (opens in a new tab) for details.

Gina B. Designs (opens in a new tab) will be in Dallas (Cathy & Co.) June 22-26 and in Seattle July 19-23 (Card and Gifts NW). Gina B Designs features greeting cards, note cards, calenders, recipe cards and MUCH more.

Holiday Fried Pecans (opens in a new tab) will also be in Dallas in Booth WTC 180 B44. Check out their lightly sweet, lighly salty gourmet fried pecans.

Some vendors are have “no-show” specials, meaning they may not be attending the shows, but are offering special deals anyway, available if you order at their websites.

Gina B DesignsGina B Designs
Holiday Fried Pecans

For example, Vinrella, (opens in a new tab) creator of the unique wine-bottle umbrella, is offering the following:

  • 1/2 Off Shipping — All orders of $500 or more. First Two Days Only.
  • Floor Display with 30 umbrellas- $425. Regular price with requirement of 36 umbrellas $517. Save $92.
  • Current Customers- upgrade to floor display at $40, regular price $85.

Another vendor, Hot Ruby, (opens in a new tab) makers of a family recipe which marries cranberry and citrus juices with an exquisite blend of spices, great as an addition to a variety of beverages, is offering (Order by August 1, 2022 and ship by 8/15):

  • Buy 2 cases of 32 oz. Mixer bottles: SHIPPING DISCOUNT $12.00 +free recipe cards
  • Buy a pallet (10 or more cases): 50% SHIPPING DISCOUNT, free display and recipe cards
  • Combo Store Kit (OR pick Just Mixers Kit): 36 Mixer Bottles, 12 Sweet Ruby Jars, Promo Materials, SHIPPING DISCOUNT $24 Off shipping + FREE Samples.
Hot Ruby
Vinrella

Other CAMEO EZ vendors who are exhibiting this summer include Art Studio Company (Atlanta, Denver and Las Vegas), Delton Products (Minneapolis, Atlanta, Las Vegas and Philadelphia), Fancy That Gifts (Atlanta) and Kubla Crafts (Atlanta and Las Vegas).

You will find videos by many more vendors at giftshowspecials.com (opens in a new tab) and can find a directory of all CAMEO EZ vendors at cameoez.com. (opens in a new tab)

Don’t forget, you can always find trade show information at giftswholesale.com/trade-shows/. (opens in a new tab) OmegaNet/CAMEO EZ/GiftsWholesale.com is not directly associated with any trade show. We work hard make the trade show list as accurate as possible, but sometimes things change, so be sure to double check the show promoter’s website. If you find an error, or you want to ask us to add a show to our list, email us at newsletters@omeganetinc.net.

In-Store Sales Outstrip Ecommerce in the First Quarter

For the first time in a long time, online sales decreased even as in-store sales increased during the first quarter of 2022. Is this phenomenon a lagging indicator of post-pandemic store reopenings or indicative of a larger trend?

In March, 2022, retail sales increased in all but two categories: Health/personal care stores and online/other non-store sales. The later fell 6.4%, year over year, whereas general merchandise store sales increased 5.4% (source(opens in a new tab)). These figures do NOT include gasoline retailers.

Was this predictable, since brick-and-mortar retail was just emerging from the enforced lockdowns of the pandemic a year ago and online ordering was for many the only option until early 2021 as the vaccines rolled out? Perhaps, but the vaccines became available in December, 2020 and we are comparing March, 2021 and March 2022. The 15 months between December, 2020 and March, 2022 are enough time to get back to a normal pattern.

For years, growth rates in relatively new online retail have far outstripped the well-established, brick-and-mortar store sales performance. The pandemic just intensified this difference, leading some prognosticators to predict the end of in-store transactions. Yet, online sales were surpisingly weak 15 months after the effective end of the lockdowns.

While the pandemic lockdowns greatly benefitted online retailers at the expense of brick-and-mortar stores, it may have also removed the novelty of online and created a yearning for the experience of shopping in-store. It shouldn’t be surprising if an equilibrium between the two is reached at some point. Those who say online retail will completely eliminate in-store greatly underestimate the importance of “going shopping” for many consumers. Compared with the sensory experience and social interaction of a shopping trip, online ordering can be relatively lifeless and boring.

The results of one month are not a trend, so future results will need to be taken into account. It may be that we can say that the rumors of the death of brick-and-mortar retail are greatly exaggerated.

Are You a Business Owner? Wait! Don’t Answer Yet!

If you receive this newsletter, you probably own a business, probably a retail business of some kind. How would you answer the question “Are you a Business Owner or are you Self Employed?” Before you answer, keep reading.

Robert Kiyosakis The Cash Flow Quadrant bookThe “Rich Dad-Poor Dad” author challenges assumptions about what it means to be a Business Owner

You may know that Robert Kiyosaki is the author of the best-selling “Rich Dad/Poor Dad” series of books. In his book “The Cashflow Quadrant,” as well as “Rich Dad’s Guide to Investing”, Kiyosaki presents his “Cashflow Quadrant,” which consists of four squares containing E for “Employee”, S for “Self-employed”, B for “Business Owner” and I for “Investor”.

Kiyosaki’s books are popular because they frequently turn the conventional wisdom on its head and force the reader to rethink his/her assumptions, so when he asks, “Are you a Business Owner or are you Self Employed?”, many who consider themselves Business Owners are surprised to learn that they may not actually qualify as Business Owners.

According to Kiyosaki’s definition of “Business Owner,” many are really Self Employed. The difference is found in the answer to the following question: “If you left town and your business for one month, would your business grow or shrink?” The point is that a true Business Owner has created a machine that continues to operate, even if he or she is absent. If your business can’t operate without you being present every hour the doors are open, then, according to Robert Kiyosaki, you are Self Employed, not a true Business Owner.

Reaching the point where your business can survive without you is the secret to having your business make your life better, rather than killing you! (Can you say “burnout”?) Of course it takes time and developing systems that can be taught to employees; personnel who are trustworthy and experienced. The freedom and security that will result will be well worth the effort, even if you don’t leave town for a month at a time.

Small Business Owners Take Action on Shoplifting

Nationwide Spike Happening as Shoplifters Are Emboldened by DAs’ Policies  

Nationwide, shoplifting has increased, spurred by lessening prosecution policies in some major cities. We’ll explore how this spike came to be and how some retailers are dealing with the problem.

Business.org reported on the results of a survey of 700 business owners, 54% of whom reported an increase in shoplifting last year.

In New York, former governor David Paterson criticized New York City’s district attorneys office for declining to prosecute shoplifters and looters for stealing less than $500 worth of merchandise. “It’s another example of the anti-social, lack of judgment and lack of concern for anybody else other than the individuals who are doing this,” Paterson said (source).

Similarly, California Governor Gavin Newsome said he thinks shoplifters should be prosecuted and called out local officials who have been reluctant to do so. In 2014, California voters approved Proposition 47, which reduced sentences for certain theft and drug-possession offenses from felonies to misdemeanors. As a result, crime statistics appeared to drop, even though the incidents of theft increased because of reduced penalties and the policy of no cash bail instituted in some localities, where thefts under $950 are not prosecuted at all (source).

Business TV network CNBC recently interviewed small store owners to find out how they are coping with the spike in retail theft.

“When you see…several thousand dollars just walk out the door — there really aren’t words that you can put to a situation like that. It’s just tough. It’s very, very difficult,” said small-business owner Derek Friedman, who owns two clothing chains in Colorado and Texas. Four of 10 stores in the Denver area have seen a significant increase in theft since mid-2019, with losses totaling more than $200,000 in less than three years. Before 2019, the average losses were $2,000-$3,000 per month, but after 2019 the average is “about $8,000 a month.” Friedman says during the COVID shutdowns he delayed pay increases he didn’t take a salary at all.

“I didn’t even turn [some claims] into insurance because we would have [been dropped] — and a small business can’t afford to operate without insurance,” he said.

Peter Panayiotou, the owner of Cellar 53 Wine & Spirits in New York City, showed CNBC surveillance video showing a man grabbing a bottle of liquor and racing out the door. Panayiotou chased him, but he got away. That scene, he said, is playing out now more than ever before. “I’ve been here for 12 years. It was never like this — never,” he said.

Seattle’s Sneaker City was forced to close. Caroline Cho, whose family had owned the store for three decades, said customers would try on shoes and simply walk out. She tried limiting each customer to trying on one pair at a time, but it wasn’t enough. “So many people think you can walk out [with a pair of shoes], and not have to pay for it, and you won’t get prosecuted.”

(Photo: Dreamstime)

Four Rules For Great Customer Service

Everyone seems to agree that great customer service is essential to long-term business success, especially in today’s competitive marketplace. Customer service is one area in which small retailers can distinguish themselves in comparison to national, impersonal big-box stores, but small retailers are often short-staffed and overworked. Making great customer service a priority then has to be a mindset.

A store clerk interacting with a customer

Great customer service is essential to long-term business success

In this article we will review four tried-and-true rules for great customer service, plus a bonus fifth overarching rule for good measure.

  1. First, don’t blow off or ignore complaints. If a customer complains, they often have a good reason and it’s an opportunity to learn something, so hear them out without interrupting or getting defensive. It may just be a perception problem, but if it is a real shortcoming you haven’t noticed because you are too involved in the day-to-day, it will be an opportunity to fix it.
  2. Put yourself in your customer’s shoes. Remember what it feels like when you have been disappointed by a product that didn’t live up to the advertising. Offer a sincere apology for the inconvenience, whether or not you think the complaint is justified.
  3. Customer complaints are about products or services that didn’t live up to their expections, don’t take it personally. Assure the customer you are committed to their satisfaction.
  4. Finally, never say, “It’s not my problem,” even if you aren’t the one who can solve the issue. Make a personal commitment to do whatever it takes to solve the problem, even if it’s not in your job description.

Bonus: As an overall approach, you can’t go wrong if you always do what you say you will do. Over time, commitment to integrity, whether in advertising or in one-on-one interactions with customers, will build a reputation that will survive isolated complaints.